Privacy Policy

Welcome to The Luxury Booking (“we”, “our”, “us”). Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.theluxurybooking.co.uk, make a booking, or contact us for enquiries.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you.

Personal Information

When you make a booking, register on our website, or contact us, we may collect:

Full name
Email address
Phone number
Billing and postal address
Payment details (processed securely)
Passport information (when required for flight bookings)

Non-Personal Information

We may also collect non-identifiable data, such as:

Browser type and version
IP address and device type
Date, time, and duration of your visit
Website usage and pages viewed

This helps us improve our website performance and customer experience.

2. How We Use Your Information

We use your information responsibly for the following purposes:

Service Delivery

To process your travel bookings and payments
To send booking confirmations, invoices, and travel documents
To provide customer support

Marketing Communication

With your consent, we may send promotional emails about flight deals, special offers, and travel updates. You can opt out at any time.

Legal and Security Purposes

We may use your data to comply with legal requirements, prevent fraud, or protect our website from security threats.

3. Legal Basis for Processing (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following bases:

Contractual necessity – to fulfil your booking.
Legal obligation – to comply with financial and regulatory laws.
Legitimate interests – to improve our services and prevent fraud.
Consent – for marketing and promotional communications.

4. How We Store and Protect Your Data

We use appropriate technical and organisational measures to keep your information secure. All personal data is stored on encrypted servers with restricted access.

H3: Data Retention

We retain your personal information only for as long as necessary to fulfil our services or meet legal obligations (typically up to 7 years for booking records).

Payment Security

Payments are processed securely through trusted payment gateways that comply with PCI DSS standards. We never store your full card details.

5. Sharing Your Information

We never sell your personal data. However, we may share it with:

Airlines and travel suppliers – to complete your booking.
Payment processors – to handle payments securely.
Service providers – such as IT support, hosting, or email marketing systems.
Government authorities – when required by law (e.g., immigration or customs).

All third-party partners comply with GDPR and use your data only as instructed.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

Essential cookies – Required for core website functions.
Analytics cookies – Help us understand how visitors use our site.
Marketing cookies – Used to display relevant offers and promotions.

You can manage or disable cookies in your browser settings, though some features may not work properly without them.

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent for marketing communications
Request data portability

To exercise these rights, please contact us using the details below.

8. International Data Transfers

Some of our travel suppliers or service providers may be located outside the UK or EEA. In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your personal data.

9. Third-Party Links

Our website may contain links to third-party websites (such as airline partners or hotel providers). We are not responsible for their privacy practices. Please review their privacy policies before sharing any personal information.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

The Luxury Booking
📧 Email: contact@theluxurybooking.co.uk
📞 Phone: 0208 129 4629