Booking Terms & Conditions — The Luxury Booking UK
These Booking Terms & Conditions govern all bookings made with The Luxury Booking UK (“we”, “us”, “our”). By using our website or confirming a booking, you agree to follow these terms.
“You” refers to the lead passenger and all travellers included in the booking.
Website & Service Use
By accessing or using this website, you accept these terms. Therefore, if you do not agree, please discontinue use immediately. Our website allows you to browse, plan, and reserve travel arrangements conveniently.
What You Can Book
You can book:
- Flight-only tickets
- Complete holiday packages (flights + hotels )
- Hotel-only reservations
- Tailor-made itineraries
In addition, we act as an agent for airlines, consolidators, hotels, and suppliers to provide you with a seamless booking experience.
Why Book With Us
Trusted Supplier Partnerships
We work with accredited ATOL and IATA suppliers.
- We do not hold our own ATOL/IATA license.
- Flight-inclusive packages are issued under our suppliers’ licenses, which ensures financial protection.
Flexible Payment Plans
- Deposit: £25–£100
- Monthly instalments are available
- Refund processing time (if applicable): 8–12 weeks
After you pay your deposit, we issue your PNR (airline reservation number) within 24 hours. Consequently, you can verify your booking directly with the airline.
Best Price Promise
We strive to offer the most competitive fares. Moreover, if you find a lower price, we will attempt to match it.
24/7 Booking Support
Phone: 020 8129 4629
WhatsApp: +44 7789 455 96
Booking Confirmation
Once we receive your deposit:
- We confirm your booking immediately
- We issue your PNR within 24 hours
- We provide confirmation of ATOL protection (if applicable)
We act as an agent on behalf of the supplier issuing your ticket.
Customer Responsibilities
The lead passenger must:
- Be over 18 years old
- Provide accurate details for all passengers
- Accept these terms
- Make all payments on time
- Ensure all passengers meet passport, visa, and health requirements
- Verify airline details using the PNR
In addition, the lead passenger accepts full financial responsibility for the booking.
Price & Payment Terms
Once fully paid, your price is guaranteed.
Before full payment, prices may change due to:
- Currency fluctuations
- Airline/supplier cost changes
- Taxes or government charges
However, we will notify you immediately of any price changes before ticketing.
Changes to Your Booking
Significant Changes
For major changes (e.g., accommodation downgrade, flight schedule change), you may:
- Accept the new arrangements
- Request a full refund
- Choose a higher-standard alternative at no extra cost
- Choose a lower-standard alternative and receive a refund of the difference
You must respond within the advised timeframe.
Minor Changes
However, minor adjustments (e.g., small flight time changes) do not qualify for refunds or compensation.
Package Holidays
Some tours require a minimum number of participants.
If the minimum is not met:
- We may cancel the holiday
- We issue a full refund
- Prices may adjust depending on group size
Deposits & Balance Payments
Deposit
- Deposit: £25–£100 depending on airline and route
- Deposits are non-refundable
- We confirm bookings only after we receive the deposit
Balance Payments
- Full balance is due 4–8 weeks before departure
- Failure to pay may result in:
- Cancellation of your booking
- Loss of deposit and instalments
- £120 late payment fee per passenger
Amendments
- All changes must be submitted in writing
- Amendment fees apply per passenger + any airline charges
- Adding new passengers counts as a separate booking
In addition, all amendments are subject to supplier approval.
Cancellations
- You must submit cancellations in writing
- Most cancellations result in 100% loss, depending on fare rules
- Refund eligibility depends on the airline/supplier
Legal Notice:
Providing false information, fraudulent payment, or fake documents may result in:
- Booking cancellation
- Reporting to authorities
- Legal action, up to £10,000 penalty
Financial Protection (ATOL)
The Luxury Booking UK does not hold its own ATOL license.
Flight-inclusive packages are issued under supplier ATOL licenses, which ensures protection.
You will receive:
- ATOL Certificate
- Supplier ATOL number
- Confirmation of protection type
If you do not receive an ATOL Certificate, your booking is not ATOL-protected.
Payment Methods
Bank Transfer
- Fastest method for urgent bookings
- Banks may charge cash deposit fees
Card Payments
- No surcharge for EEA-issued cards
- Accepted cards: Visa, MasterCard, Maestro, American Express, Diners Club, JCB
Third-Party Cards
- If the cardholder is not travelling, we require ID verification
- Booking may be declined if verification fails
Contact Us
Phone: 020 8129 4629
WhatsApp: +44 7789 455 96
Email: travel@theluxurybooking.co.uk / contact@theluxurybooking.co.uk
Website: www.theluxurybooking.co.uk
The Luxury Booking UK — Smart Travel Made Simple
All bookings are subject to these Booking Terms & Conditions.
Deposits are non-refundable.
We issue your PNR within 24 hours after deposit payment.